The following scenarios are considered emergencies and should be acted upon without delay:

• Gas leak or smell of gas
• Electrical faults, including exposed wiring
• Sewerage system failure
• Damage caused by flooding, storm, or fire
• Structural impact from a vehicle collision
• Burst water pipes or major flooding
• Blocked toilet (only when there is a single toilet on the premises)

The following are not considered emergencies and will not be addressed outside of standard business hours. These matters should be reported in writing (preferably via email) to your Property Manager on the next working day:

• Air conditioning malfunctions
• Hot water system issues
• Blocked toilet (if there is a second toilet on the property)
• Non-functioning oven or stove
• General repairs and maintenance
• Blocked drains (including kitchen and shower)
• Reticulation system faults
• Leaking taps

Break-Ins and Glass Damage

• Notify police immediately and obtain a Police Report Number.
• Report the incident and Police Report Number to your Property Manager the following business day.
• If the property is not secure, a glazier can provide temporary boarding.
• If the breakage is tenant-caused, you must cover repair costs.

Recommended Glazier:

• TOG Glass and Aluminium: 0444 514 731

Gas Leak

• Shut off the gas at the meter box (typically located outside or under the kitchen sink in units).
• Ventilate the property by opening windows and doors.
• Contact our recommended plumber immediately.
• Notify your Property Manager in writing the next business day.

Recommended Plumber:

• JZ Plumbing & Gas (Zia) 0431025696
• Chill Plumbing (Garry) 0412 198 436
• Gas Supplier (24/7): Alinta Gas: 13 13 52

Electrical Faults / Power Outage

• First check with Western Power (13 13 51 or westernpower.com.au) to determine if the outage is area-wide.
• If internal:
  • Turn off and unplug all appliances.
  • Reset the RCD switch in the meter box.
  • Plug in appliances one by one to identify any faulty device.
  • If an appliance causes the RCD to trip, it must be removed or replaced.
• If unresolved, contact an electrician.

Note: If the fault is due to a tenant-owned appliance, the tenant is responsible for any repair costs.

Recommended Electrician:

• Torch Electrical (Robin) : 0402509971

Fallen Power Lines

• Contact Western Power immediately: 13 13 51

Burst Water Pipe

• Immediately shut off the water mains.
• If internal, contact our recommended plumber.
• If external, contact the Water Corporation: 13 13 58

Recommended Plumber:

• JZ Plumbing & Gas (Zia) 0431025696
• Chill Plumbing (Garry) 0412 198 436

Severe Storm, Fire Damage, or Vehicle Impact

These are classified as emergencies. Immediately:

1. Call 000 for ambulance, fire, or police assistance if necessary.
2. Call the State Emergency Service : 1300 130 093 if the property is exposed to elements.
3. Shut off mains water or power if safe to do so.
4. Do not remain in the property if there is significant structural or electrical damage.
5. Notify your Property Manager and provide any relevant Police Report Number.

Your Property Manager will arrange for insurer involvement and necessary repairs as soon as possible.

Severe Property Damage (e.g., Ceiling Collapse or Explosion)

This is an emergency. Immediately:

1. Call 000 for medical or fire emergencies.
2. Call State Emergencies Services: 1300 130 093 if the home is open to the elements.
3. Isolate water or power sources as needed.
4. Do not stay in the property if it is unsafe.
5. Notify your Property Manager immediately.

Your Property Manager will coordinate with the building insurer to arrange for inspection and repair.

Lost or Locked-In Keys

• During office hours, you may request a temporary loan of the office’s spare key set (subject to identity verification). These must be returned within one business day.
• After hours, tenants may contact a locksmith at their own expense.

Hot Water System Not Functioning

This is not an emergency repair. Please:

• For gas systems: Check if the pilot light is on and ensure there are no supply disruptions via Alinta Gas.
• For electric systems: Check with Synergy for outages and inspect the system’s fuse/RCD switch in your meter box.
• If the issue persists, report the matter to your Property Manager in writing the next business day.

Recommended Plumbers:

• JZ Plumbing & Gas (Zia) 0431025696
• Chill Plumbing (Garry) 0412 198 436

Water Leakage

• Turn off water at the main meter immediately (usually located at the front or side of the property).
• If unable to locate it, contact the Water Corporation on 13 13 58 for assistance.
• For leaks beyond a slow drip, notify your Property Manager in writing.